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Guides for a website that replies well

Practical help on what to publish, where an assistant should hand over, and how to test one before it goes live. Useful whether or not you use Kuuba.

Prepare your website1 min read

What your firm website should cover before you add an assistant

The pages that matter first, and what to leave off.

All guides

Start with the question you have

A woman in glasses smiling as she works on a laptop in an office

Prepare your website1 min readWriting entries an assistant can quoteOne question per entry, client language, exact fees and hours.

A smiling man on a desk phone call in a bright office

Hand over well1 min readWhere a website assistant should hand overFacts versus advice, personal situations, unpublished fees, entries that disagree.

A smiling woman taking notes in a notebook during a phone call

Hand over well1 min readWhat a good enquiry handover containsThe question, the conversation so far, permission, and small-team follow-up.

Two smiling colleagues working together on a laptop in a café

Test and go live1 min readTesting an assistant before it goes liveA test set of twenty to thirty questions, what to score, and when to go live.

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