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Kuuba and typical website chatbots

Both put an assistant on your website. They are built for different jobs. Here is how to tell which one your firm needs.

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In short

Reply to everything, or reply with what you can stand behind

Many website chatbots are built to keep the conversation going and reply to as much as they can. Kuuba is your firm's AI assistant on the website: it replies only from firm-approved published knowledge, in the words you published, shows the source, takes requests like booking a meeting, and passes anything else to your team as a clear enquiry in the tools they already use.

Side by side

How they differ in practice

QuestionA typical website chatbotKuuba
Where do replies come from?A typical website chatbotOften a broad mix of content, and in some tools general AI knowledge tooKuubaOnly entries your firm has published
How is a reply worded?A typical website chatbotOften written fresh each timeKuubaQuoted from your published entry, as you wrote it
What does the visitor see?A typical website chatbotA reply, often without a sourceKuubaA reply with the entry it came from
What about a question it has no information for?A typical website chatbotVaries. Some tools try to reply anywayKuubaIt hands off to your team rather than guess a reply
PricesA typical website chatbotVaries by tool and set-upKuubaOnly fees you have published, as written
Professional adviceA typical website chatbotDepends on the tool's settingsKuubaAlways handed to a person
When a reply is wrongA typical website chatbotOften retrained or rewordedKuubaFlagged, fixed in the published entry, previewed and re-checked
What your team receivesA typical website chatbotVaries, often a chat transcriptKuubaAn enquiry with the visitor's question, the conversation so far, contact details and permission to reply
Is the visitor told it is AI?A typical website chatbotVariesKuubaYes, at the start of every conversation

Website chatbots vary widely. Check any tool's current features directly before you decide.

Honest fit

Which one suits your firm

When a typical chatbot may suit you better

  • You run an online shop and need product and order help
  • You want people on live chat through the day
  • You want an assistant that replies broadly, beyond what you have published
  • You need a full helpdesk with ticket routing and service levels

When Kuuba fits better

  • Your firm's name is on every reply
  • You want visitors to see where each reply came from
  • You would rather hand a question to your team than risk a wrong reply
  • A small team follows up enquiries by email or phone

Try it yourself

Test them on the same questions

Take twenty real questions, including a few that should go to a person. Try them in each tool, using the same published information. Count the replies with a source, the handovers that happened when they should, and the replies you would be unhappy to see under your firm's name. We are happy to run this with you as part of a guided start.

About the guided start

See how Kuuba handles your questions

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