What it can say
Only the entries you publish reach visitors, quoted as you wrote them. Drafts and approved entries stay inside your dashboard.
KnowledgeFor firm owners
Your firm's voice stays yours
You decide what your firm's AI assistant says, word for word, from firm-approved published knowledge. You see every conversation, booking and request, and you update it the moment your firm has something new.
Your decisions
Four things only you sign off
What goes to your team
Two topics are set aside from day one: quotes for a visitor's own situation, and advice about their own case. Add your own at any time.
SourcesWhere enquiries go
Every enquiry waits in your dashboard, and you choose the tools it goes to, from email and WhatsApp to Slack and HubSpot.
HandoffsHow it introduces itself
Your assistant's name, your logo and your welcome. Every conversation opens by telling visitors they are talking to an AI.
BrandingEnquiries can go toEmailSMSWhatsAppSlackMicrosoft TeamsHubSpotZendeskFreshdeskCalendlyGoogle Calendar
Your view
The full picture, behind every reply
Visitors see a reply and its source. You see everything behind it.
- Every conversation in full, including the ones handed to your team
- The exact published version behind each reply
- Enquiries waiting and enquiries handled
- Every version of every entry, who changed it and when
- Flagged replies, the fix and the re-check
In practice
A light touch, once a week
- 01Skim the handoversThe questions Kuuba passed to your team show what visitors want to know that your website does not answer yet. Each one is a clue to what to publish next.
- 02Publish what is missingTurn the most common gap into a new entry in your own words. Preview the reply your assistant will give, then publish it so the next visitor gets an answer.
- 03Fix what has changedNew fees, new hours, a new office. Edit the entry, preview and republish, and your assistant checks the question again. See how corrections work.
- 04Out of date entries waitWhen an entry passes its review date, Kuuba holds it back from replies and hands those questions to your team until you check it and publish it again.
Fix it once
Spot a reply that is out of date, and put it right at the source
Flag the reply, fix the entry, preview and republish. Your assistant checks the question again, and every visitor after that gets the new wording.
How corrections workHow long is a first consultation? A first consultation lasts 30 minutes and is free of charge. Source: Fees · First consultation. Flagged by you: we offer 45 minutes now Entry fixed, previewed and republished How long is a first consultation? A first consultation lasts 45 minutes and is free of charge. Source: Fees · First consultation, version 2.
Why handovers matter
The questions it hands over are often your best leads
Someone asking about their own situation is usually ready to talk. Kuuba makes sure they leave their details, with permission, instead of leaving your site. The enquiry reaches your team with their question and the conversation so far.
Shared responsibility
What we ask of you
You
Keep what you publish accurate, keep entries in date, and decide which questions belong with your team.
Kuuba
Replies only from what you have published, a source with every reply, requests and other questions passed to your team, and a record you can check.
Set it up the way your firm would say it
Write your first entries, try the replies, and publish when you are happy.