What they asked
The question in the visitor's own words, exactly as they typed it, so nothing gets lost in a summary.
For the team who reply
Every enquiry arrives ready to follow up
Their request or question, the conversation so far and permission to get in touch. No asking the visitor to repeat themselves.
What lands with you
One enquiry, everything you need to reply
The conversation so far
Every question and reply, in order, so you know what they were told. Join the chat live or reply later.
How to reach them
Their name and the one way to reply they chose, such as email or phone, so you can answer the way they prefer.
Permission
Always given. Kuuba asks the visitor first and passes their details to your team only once they agree.
In your channel
An enquiry lands in Slack with the whole story
The question, a short summary, how to reach them and the conversation so far, posted to the channel you choose. Whoever picks it up can reply straight away.
- Posted to the channel you choose
- Also waiting in your Kuuba dashboard
- Mark it handled once you have replied
In your team's Slack channel, Kuuba posts a new enquiry: the question, a short summary, the best way to reach the visitor, their permission to reply and the conversation so far. A team member replies that they will email the visitor.
Your tools
Where enquiries arrive
Every enquiry waits in your Kuuba dashboard, and it also reaches the place your team already checks.
Inbox and phone
Email to Gmail or Outlook, SMS and WhatsApp, for teams who work from their inbox or their phone.
Team chat
Slack and Microsoft Teams, posted to the channel you choose.
CRM and helpdesk
HubSpot, so an enquiry becomes a contact. Zendesk and Freshdesk, so it arrives as a ticket.
Booking
Google Calendar, Outlook Calendar and Calendly, for booking the call once your team agrees one.
The difference
A contact form tells you who. An enquiry tells you why.
A typical contact form
- A name and an email
- A one-line message with little context
- A reply that starts with questions
A Kuuba enquiry
- The question in the visitor's words
- The conversation so far
- Permission to reply
- A reply that can start with help
Your judgement
Your assistant hands over. You take it from there.
You reply in your own words
In the chat, by email or by phone, when it suits your day. Then mark it handled.
No chat to watch all day
Join a visitor's chat when you are free and carry on the conversation. When nobody is, your team works from the enquiry.
No promises in your name
Kuuba does not reply to the visitor after the handover, and never quotes a response time you have not published.
Keep it right
Spotted something wrong? Flag it.
If a reply is out of date, flag it from the conversation with a note. The flag is recorded against the entry it came from, and the people who publish fix the entry, preview the new reply and republish.
Give your team enquiries worth opening
Create an account and see the first one arrive.